Refunds & Returns
Floater™ · Hello@floaterstore.com · Dubai, Sheikh Zayed Road
We keep this policy simple and we honor it exactly as written.
Returns
We accept returns on any item that is unopened and in its original, sealed packaging, within [14/30] days of delivery.
To start a return, email Hello@floaterstore.com with your order number. We will confirm the return address and next steps. Once the returned item is received and inspected as unopened, we will refund the product price to your original payment method.
Items that have been opened, used, or unsealed cannot be returned. We state this before you buy so there are no surprises after — please check that the product is what you want before opening it.
Return shipping for change-of-mind returns is paid by the customer. [Confirm this is what you want, and that it complies with UAE consumer protection requirements.]
Refunds
We issue a full refund (including shipping) when the fault is on our side, meaning:
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The item arrived damaged or defective
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You received the wrong item
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Your order never arrived
In these cases you do not need to return the item unopened — the fault is ours and we make it right. Email Hello@floaterstore.com within [7] days of delivery with your order number and a photo of the issue, and we will refund you or send a replacement, whichever you prefer.
We do not issue refunds for damage caused after delivery, ordinary wear and tear, or misuse of the product.
Cancellations
You may cancel your order for a full refund at any time before it has been dispatched. Once dispatched, the returns policy above applies.
Refund timing
Approved refunds are processed within [X] business days of approval. Depending on your bank or card provider, the funds may take a further few days to appear in your account — that part is outside our control, and we'll tell you the moment the refund is issued on our end.
Questions
Email Hello@floaterstore.com. A real person reads it and replies.