Shipping Policy

Floater™ · Hello@floaterstore.com · Dubai, Sheikh Zayed Road

How your order is fulfilled

Floater™ operates as the authorized selling agent of the manufacturers and suppliers whose products we offer. When you place an order, it is fulfilled and shipped directly from our supplier's fulfillment center to your address. This allows us to offer these products at the prices we do.

We remain your point of contact for everything — questions, tracking, returns, and refunds are all handled by us, not the supplier.

Delivery times

Orders are processed and delivered within 1–3 business days of your order being confirmed. Business days are Monday to Friday, excluding UAE public holidays.

If there is ever a delay beyond this window, we will contact you at the email you provided at checkout with an updated timeline. You may cancel for a full refund any time before your order has been dispatched.

Tracking

Once your order ships, you will receive a confirmation email with your tracking number. If you haven't received tracking within 2 business days of ordering, email us at Hello@floaterstore.com and we will chase it for you.

Delivery areas

We currently ship to the United Arab Emirates. [Adjust or extend this list to match the regions you actually ship to.]

Wrong address

If you notice an error in your shipping address, contact us at Hello@floaterstore.com as soon as possible. We can correct the address any time before dispatch. Once an order has shipped to the address you provided, we are unable to redirect it, though we will always do our best to help.

Questions

Email us at Hello@floaterstore.com — we respond to every message.